MetriSight Ep.95 - Announcing 2026 CX MetriStar Award Winners
May 06 2026 |
00:24:17
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MetriSight Ep.95 - Announcing 2026 CX MetriStar Award Winners
May 06 2026 • 00:24:17
Which CX providers are delivering the best business value for their customers and receive the highest customer sentiment ratings across nine product c...
MetriSight Ep.94 - De-risking AI Voice Agents
Apr 30 2026 • 00:21:01
In this episode, Mark Rohan, co-founder and COO of CX assurance company Klearcom, joins us for a discussion on the real-world challenges of using AI v...
Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our se...
MetriSight Ep.92 - Driving Growth in the Age of AI with Praval Singh of Zoho
Apr 14 2026 • 00:15:21
AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval about...
MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026
Mar 23 2026 • 00:30:47
Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing ...
MetriSight Ep.90 - Evolving Security Threats in 2026
Feb 23 2026 • 00:37:07
In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack a...
MetriSight Ep.89 - What We'll Be Watching in 2026
Feb 23 2026 • 00:32:38
Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underw...
MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!
Nov 24 2025 • 00:25:47
An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based appro...
MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta
Sep 25 2025 • 00:24:30
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generat...
MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy
Sep 09 2025 • 00:31:19
As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not c...
