MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026
Mar 23 2026 |
00:30:47
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MetriSight Ep.91 - Top Takeaways from Enterprise Connect 2026
Mar 23 2026 • 00:30:47
Metrigy's Robin Gareiss, Irwin Lazar, and Diane Myers share highlights from their week in Las Vegas for EC '26, from showcased products to developing ...
MetriSight Ep.90 - Evolving Security Threats in 2026
Feb 23 2026 • 00:37:07
In this episode we’ll chat with HP about the evolving endpoint security and threat landscape in 2026. We'll discuss the impact of AI for both attack a...
MetriSight Ep.89 - What We'll Be Watching in 2026
Feb 23 2026 • 00:32:38
Kick off the year with Metrigy analysts, who share what's top of mind for them in customer experience and workplace collaboration as 2026 gets underw...
MetriSight Ep.88 - "CX as we know it is dead": Dialpad CEO Craig Walker Explains!
Nov 24 2025 • 00:25:47
An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based appro...
MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta
Sep 25 2025 • 00:24:30
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generat...
MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy
Sep 09 2025 • 00:31:19
As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not c...
MetriSight Ep.84 - AI: New Ways to Drive Results
Sep 08 2025 • 00:36:05
Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements wi...
In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of...
MetriSight Ep.82 - 2025 CX MetriStar Award Winners
Jul 15 2025 • 00:20:24
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional ...
MetriSight Ep.81 - Inside the Network API Movement
Jun 17 2025 • 00:35:12
Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast ep...
