MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta
Sep 25 2025 |
00:24:30
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MetriSight Ep.86 - Agentic AI: Transforming Contact Centers with Cresta
Sep 25 2025 • 00:24:30
In this podcast episode, Robin Gareiss and Devon Mychal discuss the evolution and impact of AI in contact centers, focusing on Cresta's use of generat...
MetriSight Ep.85 - Navigating Change: NiCE's Rebranding and AI Strategy
Sep 09 2025 • 00:31:19
As NiCE CMO Michelle Cooper reaches the 6-month mark in her role, Metrigy CEO Robin Gareiss discusses her lessons learned, how she will and will not c...
MetriSight Ep.84 - AI: New Ways to Drive Results
Sep 08 2025 • 00:36:05
Vinod Muthukrishnan, Cisco VP & COO, joins us to advise companies on how to get started, progress, and demonstrate compelling business improvements wi...
In this episode, Metrigy's Diane Myers, senior research director, walks us through the just released 2025 CCaaS MetriRank, our third-annual ranking of...
MetriSight Ep.82 - 2025 CX MetriStar Award Winners
Jul 15 2025 • 00:20:24
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across nine CX technology categories, and which additional ...
MetriSight Ep.81 - Inside the Network API Movement
Jun 17 2025 • 00:35:12
Anthony Bartolo, CEO of Aduna, the joint telecom industry venture formed last fall to unify the industry around network APIs, joined this MetriCast ep...
MetriSight Ep.80 - AI in Action: What's Driving Business Value in 2025?
May 06 2025 • 00:27:11
Based on the global AI for Business Success 2025-26 research study with 1,100+ companies, Metrigy CEO shares our latest findings on everything from th...
MetriSight Ep.79 - CEO Scott Russell's Plan to Build on NICE's CX Success
Apr 01 2025 • 00:36:09
Get to know Scott Russell, CEO of NICE, in this podcast discussing the future of NICE with his new leadership, the rapidly growing customer experience...
MetriSight Ep.78 - Key Takeaways from EC25
Mar 26 2025 • 00:25:41
Metrigy analysts share what most piqued their interest among the myriad customer experience- and workplace colloboration-related announcements and con...
MetriSight Ep.77 - Metrigy Top 10: Who's Who in UCaaS
Mar 25 2025 • 00:13:22
In this episode, find out which providers are Top 10 in Metrigy’s annual UCaaS MetriRank report. Senior Research Director Diane Myers walks us through...
