MetriSight Ep.65 - What You Need to Know About Knowledge Management in an AI World
Jun 24 2024 | 00:21:45
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MetriSight Ep.65 - What You Need to Know About Knowledge Management in an AI World
Jun 24 2024 • 00:21:45
Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it wel...
MetriSight Ep.64 - Getting Your Security House in Order
Jun 10 2024 • 00:13:27
In this episode, Metrigy's Irwin Lazar walks us through what's going well, and not so well, in collaboration and contact center security today, and sh...
MetriSight Ep.63 - What's in a Connected Workspace?
May 30 2024 • 00:28:27
John Hurley, head of product marketing for Notion, explains the company's approach to collaborative work management... and shares why, as an entrepren...
From AI bot adoption to spending drivers for contact center platforms, Metrigy's Diane Myers shares a few research snippets from Metrigy's Customer Ex...
MetriSight Ep.61 - Realizing Collaboration ROI via Compliance; a Conversation with Theta Lake CEO Devin Redmond
May 07 2024 • 00:28:15
New collaboration applications and features are rapidly transforming employee and customer engagement. But for regulated companies to achieve success,...
MetriSight Ep.60 - 2024 CX MetriStar Award Winner Recap
Apr 24 2024 • 00:25:38
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across 12 CX technology categories, and which additional pr...
MetriSight Ep.59 - What's on Our UC Agenda for Enterprise Connect?
Apr 24 2024 • 00:10:57
Metrigy's Irwin Lazar and Diane Myers will be on hand at EC2024 to share insights on 911, AI for employee collaboration, premises-to-UC cloud migratio...
MetriSight Ep.58 - What’s On Our CX Agenda for Enterprise Connect?
Mar 07 2024 • 00:11:59
Metrigy CEO Robin Gareiss provides a quick peek at what you’ll learn in her sessions on agent assist and AI-fueled job shifting, and shares advice on ...
MetriSight Ep.57 - UCaaS Trends with Cisco's Geoff Huang
Feb 23 2024 • 00:24:19
In this MetriSight we'll get Geoff's insights on how the UCaaS market is evolving and what customers can expect to see in 2024 and beyond....
MetriSight Ep.56 - Sneak Peek at Future of CX Expo
Feb 05 2024 • 00:13:47
Metrigy is gearing up to host the inaugural Future of CX Expo conference at the ITEXPO techsupershow. Robin Gareiss and Beth Schultz share a preview o...
