In this episode we talk with Janine Pelosi, CEO of Neat, about Neat’s vision for making video engagement simple. We’ll get Janine’s take on what broug...
Metrigy's second-annual ranking of CPaaS providers is out! Find out which providers made the Top 10, and why--and which missed the cut-off but are on ...
MetriSight Ep.72 - Top Takeaways from Metrigy's Workplace Collaboration MetriCast
Oct 11 2024 • 00:17:29
What's the state of adoption for key worksplace collaboration products and services? In this episode, Diane Myers, senior research director and princi...
MetriSight Ep.71 - CX Vision: 3 Pillars that Will Impact the Future
Sep 17 2024 • 00:26:03
In this episode, Jonathan Rosenberg, Five9's CTO and head of AI, and Metrigy's Robin Gareiss discuss the huge changes coming to customer experience in...
MetriSight Ep. 70 - 2024 State of International Voice for Contact Center
Sep 04 2024 • 00:24:49
From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, sha...
MetriSight Ep.69 - Repercussions of Microsoft Closing its Azure for Operators Business
Aug 26 2024 • 00:22:04
In this episode, Metrigy's Diane Myers talks with Greg Zweig, senior director of solutions marketing at Ribbon, about what Microsoft's decision to shu...
Metrigy's Irwin Lazar takes us inside the MetriStar program and shares which providers have earned Top Provider Awards, based on customer sentiment sc...
Metrigy has published its second-annual ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer se...
MetriSight Ep.66 - Chatting about Google Meet
Aug 05 2024 • 00:22:27
In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google's vision and plans for hybrid meet...
MetriSight Ep.65 – What You Need to Know About Knowledge Management in an AI World
Jun 24 2024 • 00:21:45
Whitney Meer, an applied AI expert with NICE, explains why knowledge management is really all about AI management today, requirements for doing it wel...
